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Privacy Policy

Last updated 31/3/2026

This privacy notice is issued by ORCHA Health Ltd and its affiliates (including ORCHA Health Inc.) (collectively, “ORCHA”, “we”, “us”, or “our”). It explains how and why we collect, store, use, and/or share (process) your personal information when you use the APA Labs Digital Solutions Library and related services (the “Services”), including: 

  • Engaging with us in other related ways, including registration, account creation, sales, marketing, or events 

ORCHA operates the APA Labs Digital Solutions Library platform in partnership with APA Labs, a unit of American Psychological Association Services, Inc. (“APASI”). ORCHA is the Data Controller responsible for personal data processed through the Services. Developer submissions, including evidence and documentation, are provided directly to ORCHA, which manages the evaluation process. APASI provides programmatic direction for the APA Labs Digital Badge Program, including development and ownership of the criteria and review and sign-off on evaluations before badge assignment, but does not control the platform or routinely process personal data collected via the Services. 

Reading this notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use the Services. If you have questions or concerns, contact us at hello@orchahealth.com. 

Privacy Summary 

This summary highlights key points. More details are available in the sections below or via the table of contents. 

  • What personal information do we collect and/or process? We may process personal information depending on your interaction with the Services, your choices, and the features you use. 

  • Do we process any sensitive personal information? We do not process sensitive personal information. 

  • Do we receive information from third parties? We receive anonymized information from third parties that collect and report site activity. 

  • How do we process your information? We process your information to provide, improve, and administer the Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process it when we have a valid legal reason. 

  • In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. 

  • How do we keep your information safe? We use organizational and technical measures to protect your personal information. However, no internet transmission or storage technology is 100% secure. 

  • What are your rights? Depending on your location, privacy laws may grant you specific rights regarding your personal information. 

  • How do you exercise your rights? Contact us at dpo@orchahealth.com. We will respond in accordance with applicable data protection laws. 

Table of Contents 

  1. What information do we collect? 

  1. How do we process your information? 

  1. When and with whom do we share your personal information? 

  1. Do we use cookies and other tracking technologies? 

  1. Is your information transferred internationally? 

  1. How long do we keep your information? 

  1. How do we keep your information safe? 

  1. What are your privacy rights? 

  1. Updates to this privacy notice 

  1. How to contact us about this notice 

1. What information do we collect? 

Information Collected from You We collect information you voluntarily provide, such as when registering for the Services, expressing interest in the APA Labs Digital Badge Program or evaluated products, participating in activities on the Services, or contacting us. 

Personal information you provide may include: 

  • Name 

  • Mobile Number 

  • Email Address 

  • Username 

  • Password 

Information Automatically Collected We automatically collect certain information when you visit, navigate, or use the Services. This does not typically reveal your specific identity but may include device and usage information (e.g., IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and how you use the Services). This is primarily used for security, operation, internal analytics, and reporting. We also collect information via cookies and similar technologies (see our Cookie Policy). 

2. How do we process your information? 

We process your personal information for purposes including: 

  • Facilitating account creation, authentication, and user account management 

  • Delivering the Services you request 

  • Requesting feedback on your experience 

  • Protecting the Services (including fraud monitoring and prevention) 

  • Identifying usage trends to improve the Services 

  • Acting on an individual’s vital interests where necessary to prevent harm 

3. When and with whom do we share your personal information? 

We may share your data with: 

  • Service providers (acting as data processors) for IT, system administration, website support, webchat, and customer relationship management 

  • Third parties in the event of business sale, transfer, merger, or acquisition (new owners would use data as described here) 

  • Affiliated ORCHA companies that help provide the Services 

  • Authorities to comply with laws, regulations, or governmental requests 

We require third parties to respect your data’s security and process it only for specified purposes under our instructions. 

In rare cases where data indicates a need to safeguard an individual or their family, we may contact relevant authorities using formal, auditable processes in line with legal guidelines. 

4. Do we use cookies and other tracking technologies? 

We use cookies to remember preferences, recognize logged-in users, measure usage, and improve information delivery. No personally identifiable information is stored in our cookies. You may restrict or block cookies via your browser, but this may limit functionality. See our full Cookie Policy. 

5. Is your information transferred internationally? 

Where possible, we store data on servers in your country of residence. When not possible, data is transferred to servers in the UK. Transfers to third parties may occur outside your jurisdiction. We ensure adequate protection via approved mechanisms (e.g., adequacy decisions or Standard Contractual Clauses). 

6. How long do we keep your information? 

We retain personal information only as long as necessary for the purposes in this notice or as required/permitted by law. Registered relationship data is retained for the relationship duration plus two years for operational or legal needs. Thereafter, we anonymize data, destroying identifiable elements using industry best practices. 

7. How do we keep your information safe? 

We implement measures including: 

  • Regular reviews to collect only necessary data 

  • Transparent consent mechanisms 

  • Encryption of data in transit 

  • Secure data warehousing with role-based access controls (limited to accredited staff) 

  • Retention limited to consented purposes 

Data is stored securely and accessible only to authorized administrative users. 

8. What are your privacy rights? 

You may access, correct, update, or delete your personal information (subject to legal obligations). Account holders can manage certain data via account settings. Depending on your location and applicable laws, you may have additional rights. Contact dpo@orchahealth.com to exercise rights; we will respond accordingly. 

9. Updates to this privacy notice 

We may update this notice. Material changes will be posted on our websites or communicated directly (e.g., via email). We encourage regular review. If changes significantly affect consented processing, we will seek renewed consent where required. 

10. How to contact us about this notice 

Contact our Data Protection Officer, John McGovern: 

  • Phone: +44 1925 606542 

  • Post: ORCHA Health Ltd, The Innovation Centre, Sci-Tech Daresbury, Keckwick Lane, Daresbury, Warrington, WA4 4FS, United Kingdom 

Or: ORCHA Health Inc., CIC Boston, 50 Milk Street, 16th Floor, Boston, Massachusetts 02109, United States 

 

APA Labs is a unit of American Psychological Association Services, Inc. (APASI), the 501 (c)(6) companion of the American Psychological Association, a 501(c)(3) organization. APA Labs supports the work of APASI through creative, collaborative, psychology-centered projects, programs, and solutions.

The APA Labs Digital Badge Solutions Library was developed in partnership with ORCHA.